1. to be cost competitive
2. that before commencing any assignment we will confirm what we expect to provide and we will then provide it professionally
and courteously as agreed
3. we will manage the assignment as a project with independent Director Scrutiny and customer support
4. we will periodically check that clients remain satisfied with the services being provided
5. we will use customer feedback provided during and after the completion of assignments to ensure the quality of our
service provision remains exceptional, and
6. we will provide the attention and support that we ourselves would demand as customers